Yorkshire businesses find solution to rising wage costs through strategic offshoring
As Yorkshire businesses prepare for the April 2025 minimum wage increase to £11.44 per hour, Archipelago BPO announces a strategic initiative to help Chamber members maintain service excellence while managing rising operational costs.
Alex Giles, Managing Director of Archipelago BPO, has identified a growing concern among Chamber members, regarding the impact of rising wage costs on their customer service operations.
“The upcoming minimum wage increase presents a significant challenge for Yorkshire businesses,” says Giles. “Many Chamber members are searching for innovative solutions to maintain their service quality without compromising their bottom line. We’ve developed a proven approach that helps businesses not just survive these changes, but thrive through them.”
Recent success stories from Archipelago BPO’s partnerships demonstrate the potential impact of strategic offshoring. One Yorkshire-based company achieved a 60% reduction in operational costs while simultaneously improving their customer service metrics. Their resolution times dropped to under 15 minutes, and they were able to implement 24/7 customer support – all while maintaining their unique branding and company ethos.
“What’s particularly exciting,” Giles continues, “is that these aren’t just cost-cutting measures. We’re seeing businesses actually improve their service levels. UK staff are freed up to focus on higher-value tasks, while our offshore teams handle routine customer support with exceptional quality.”
The initiative specifically addresses four key challenges facing Chamber members:
- Managing the impact of rising wage costs
- Meeting increasing customer service demands
- Implementing extended operating hours
- Maintaining regulatory compliance
To support Chamber members through this transition, Archipelago BPO is offering complimentary cost analysis and implementation planning sessions. These sessions provide businesses with a clear picture of potential savings and a structured pathway to implementation.
“We understand that offshoring can seem daunting,” says Giles. “That’s why we’re offering Chamber members a risk-free way to explore their options. Our analysis shows exactly how much they could save and how we maintain service quality through the transition.”
Chamber members interested in exploring these solutions can expect:
- Detailed cost analysis of current operations
- Customised implementation planning
- Clear timeline for transition
- Comprehensive training and quality assurance protocols
- Ongoing support and performance monitoring
“As a business community, Yorkshire has always been innovative in facing challenges,” Giles concludes. “The upcoming wage increases don’t have to mean service cuts or price hikes. There’s a better way, and we’re here to help Chamber members find it.”
Chamber members interested in learning more about this initiative or scheduling a free cost analysis can contact Alex Giles directly at +44 020 7072 7328 or contact@archipelagobpo.com.
About Archipelago BPO:
Archipelago BPO connects global businesses with the incredible talent and cost-effective solutions of Southeast Asia. As a social enterprise and provider of business process outsourcing, we specialise in delivering high-quality customer support and back-office operations. Inspired by the rich and diverse cultures of Southeast Asia’s archipelagos, we blend efficiency, innovation, and professionalism to help businesses of all sizes streamline operations and scale effortlessly. From startups to large enterprises, we provide customised BPO solutions that drive productivity while optimising costs. As a social enterprise, we are committed to giving back, with a percentage of profits donated to educational charities in the Philippines, including the Tuloy Foundation and Children of the Dump, ensuring we contribute to the continued growth and development of the communities that shape us.