North Yorkshire homebuilders celebrate 17 years of five-star customer ratings
Leading housebuilders Barratt and David Wilson Homes have once again received the maximum five-star rating in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.
This is the 17th year in a row that Barratt and David Wilson Homes have achieved the top five-star rating – an accomplishment no other major housebuilder has matched.
To mark the achievement, the housebuilder’s parent company Barratt Redrow is donating £25,000 to the Construction Youth Trust, a national charity which helps more young people have careers in construction and the built environment.
The number of stars a housebuilder receives is based on survey responses from customers after both an eight-week and nine-month period, asking them about how satisfied they are with the service they have received and their home’s build quality.
For Barratt and David Wilson Homes to have been awarded five stars means that their customers are very satisfied with their build quality and the service they have received.
The HBF New Homes Customer Satisfaction Survey is one of the largest surveys of its kind in the country, with around 50,000 people taking part in it who have recently bought a new build home. The one to five star rating system was developed to give customers an easy to view ranking of which housebuilders have the most satisfied customers.
Neil Jefferson, Chief Executive of the Home Builders Federation, said: “This year’s Customer Satisfaction Survey results reflect the industry’s ongoing commitment to service quality.
“Customers are the ultimate judges of performance, so receiving such high scores based on their feedback alone is a significant achievement. While there is always room for further improvement, we welcome the continued investment by home builders in delivering these high levels of customer care.”
The new five star rating comes on top of Barratt and David Wilson Homes’ success at the NHBC Pride in the Job Quality Awards. The competition is known as the ‘Oscars’ of the housebuilding industry, with Barratt Redrow site managers last year winning 115 Pride in the Job Quality Awards, more than any other housebuilder for a record 21 years in a row.
Daniel Smith, Managing Director at Barratt and David Wilson Homes Yorkshire East, said: “We put the customer at the heart of everything we do, and building high quality homes is fundamental to that.
“To be rated as a five-star builder by our customers for 17 years in a row is something we are really proud of as it means our customers love their homes.”
For more information about any developments in the area, visit the websites at Barratt Homes in North Yorkshire or David Wilson Homes in North Yorkshire.